Everything to sell, serve and automate
Each feature works on its own and better together, because they share the same customers, orders and bookings.
Sell
- OrdersConfirm cash-on-delivery orders in the chatNew Shopify and WooCommerce orders get a WhatsApp confirmation; the customer's answer updates the order in Onedly and in your store.
- AnalyticsKnow what brings resultsConversations, response times, team performance, assistant resolution and the ads that start conversations which turn into orders.
Serve
- InboxOne inbox for every channelWhatsApp, Instagram, Messenger and TikTok conversations in one shared inbox, with the customer's orders and bookings beside the chat.
- BookingsAppointments booked in the conversationCustomers choose a service, a staff member and a free slot in the chat, then get confirmation and reminder messages.
- Team and permissionsThe right access for every personOwners, admins, agents and viewers, teams and routing, two-step verification and an audit log of sensitive actions.
Automate
- AI assistantAn assistant that knows your businessSuggests or sends replies from your website and knowledge base, in your tone, and hands over to a person when it should.
- CommentsTurn comments into conversationsRules reply to Facebook and Instagram comments publicly or privately, hide spam and move interested customers to direct messages.
- BroadcastsMessages your customers agreed to receiveSchedule WhatsApp broadcasts with approved marketing templates, only to customers with recorded opt-in.