Run orders, bookings and customers from one place
Every WhatsApp, Instagram, Messenger and TikTok conversation in one inbox, connected to your store and calendar. Your team answers faster, confirms orders and fills appointments without switching apps.
Built on the official WhatsApp Business Platform. A person can take over any conversation.
Three bars, one business
Sell
Turn conversations into confirmed orders and paid bookings.
- Shopify and WooCommerce orders
- Cash-on-delivery confirmation
- Payment links through Paymob
Serve
One shared inbox for every channel, with the customer's history next to the chat.
- WhatsApp, Instagram, Messenger, TikTok
- Assignment, notes and tags
- Bookings and reminders
Automate
Let routine replies and follow-ups run themselves, and keep the decision with your team.
- AI assistant with your knowledge
- Comment replies and DMs
- Broadcasts to opted-in customers
Your customers' channels, one inbox
- Messenger
- TikTok
- Shopify
- WooCommerce
- Paymob
TikTok messaging connects through Infobip.
Less switching, fewer missed messages
- Inbox
Answer every customer from one inbox
Assign conversations, leave internal notes and see the full history, whatever channel the customer used.
Inbox - Orders
Confirm cash-on-delivery orders automatically
New store orders get a WhatsApp confirmation; the reply updates the order and tags it in your store.
Orders - Bookings
Fill your calendar from the chat
Customers pick a service and a free slot in the conversation, and get reminders before the visit.
Bookings - Comments
Reply to comments and move them to DMs
Rules answer Facebook and Instagram comments publicly or with a private message, and hide spam.
Comments - AI assistant
Let the assistant handle routine questions
It answers from your website and knowledge, in your tone, says it is automated and hands over to a person.
AI assistant - Analytics
See what works
Response times, team performance and which ads start conversations that become orders.
Analytics
Made for how you work
From the first message to a confirmed order
Connect Shopify or WooCommerce. Customers ask about products, the team or the assistant answers, and cash-on-delivery orders are confirmed in the chat.
Onedly for stores- Order confirmation, address changes and no-reply follow-ups
- Abandoned checkout reminders
- Payment links with the amount taken from the order
Up and running in three steps
- 01
Connect your channels
Link your WhatsApp Business number, Facebook Page, Instagram account and TikTok, then your store.
- 02
Set your rules
Business hours, assignment, order confirmations, booking services and what the assistant may answer.
- 03
Work from one inbox
Your team replies, confirms and books from one place. You see the numbers in reports.
Built to be trusted
Official WhatsApp Business Platform
Onedly sends WhatsApp messages through the official platform and follows its template and opt-in rules.
Your data stays separated
Each business's data is isolated at the database level, message content is encrypted, and staff access is limited and audited.
A person is always one click away
Automated replies say they are automated, and any conversation can be handed to your team.
Simple plans that grow with you
Start with the inbox and the assistant; add stores, bookings and more numbers as you grow. Every plan starts with a free trial.
Questions we hear often
Which channels does Onedly support?
WhatsApp (through the official WhatsApp Business Platform), Instagram, Facebook Messenger and TikTok (through Infobip), plus comments on Facebook and Instagram.
Can I keep using my current WhatsApp number?
You connect a number to the WhatsApp Business Platform during setup. Depending on how the number is used today, it may need to move from the WhatsApp Business app; we explain the options before you connect.
Does the AI assistant reply on its own?
Only if you allow it. You can start with suggested replies your team approves. When it does reply, it says it is automated and passes the conversation to a person when needed.
Where do prices and amounts come from?
Always from your catalogue, store orders or booking services, never from the assistant or the customer.
Does it work with Shopify and WooCommerce?
Yes. Orders and customers sync to Onedly, and order confirmations are written back to your store as tags and notes.
Can I send broadcasts?
On WhatsApp, to customers who opted in, using marketing templates approved for your number.
Bring your business into one place
Start a free trial, or book a demo and we will walk you through it with your own channels.