Frequently asked questions
Which channels does Onedly support?
WhatsApp (through the official WhatsApp Business Platform), Instagram, Facebook Messenger and TikTok (through Infobip), plus comments on Facebook and Instagram.
Can I keep using my current WhatsApp number?
You connect a number to the WhatsApp Business Platform during setup. Depending on how the number is used today, it may need to move from the WhatsApp Business app; we explain the options before you connect.
Does the AI assistant reply on its own?
Only if you allow it. You can start with suggested replies your team approves. When it does reply, it says it is automated and passes the conversation to a person when needed.
Where do prices and amounts come from?
Always from your catalogue, store orders or booking services, never from the assistant or the customer.
Does it work with Shopify and WooCommerce?
Yes. Orders and customers sync to Onedly, and order confirmations are written back to your store as tags and notes.
Can I send broadcasts?
On WhatsApp, to customers who opted in, using marketing templates approved for your number.
Is my data safe?
Each business's data is separated at the database level, message content is encrypted at rest, and Onedly staff access is limited, time-bound and audited.
Is there a free trial?
Yes, every plan starts with a free trial. You can change or cancel your plan from the billing settings.
Is Onedly available in Arabic?
Yes. The dashboard, the website and customer messages work in Arabic and English, with full right-to-left support.